FAQ

You want to report an incident on the map ? Make sure the location is enabled on your device and the permissions are granted.

Then click on the "incident" tab at the bottom of the screen and click on the blue button at bottom right of the map to indicate if there is an incident (danger about robbery, harassment or physical attack).

Select the icon of the incident you created and click on the delete button.

click on the "Ratings" tab at the bottom of the screen. Then, a long press on the map allows you to note a place.

You also have the option to rate a larger area by drawing the boundary of the place to be noted on the map.

Once the area is defined, you will be asked to rate the selected place from one (unsafe) to five (secured) stars.

Some area can be tint from green to red :

• When this area is green it means the place is safe for most of the people who rated it.
• When this area is red it means the place is dangerous for most of the people who rated it.

If you need more information about a specific place, you just need to click on it.

Once you delete your account, it will be permanently removed, and you will not be able to recover your data. This includes your email, ratings, reported incidents, and settings preferences.

To delete your account, please follow these steps:

• 1. Open the SafetyMap application.
• 2. Tap the setting icon in the search bar.
• 3. Select "My account" from the menu.
• 4. Tap "Delete account".
• 5. You will receive a verification code at your registered email address.
• 6. Enter the verification code in the app to confirm the deletion.

Please note that deleting your account is a permanent action.

A refuge is an establishment that offers support to people who are victims of harassment or insecurity.

More information on refuges:

https://askforangela.co.uk/

If you don't see any refuges near you on the map, you can ask your local authority to add its own refuge network creating a safetymap project:

https://www.safetymap.io/project/overview

A safetymap project allow citizens to track incidents in real time and offer you a list of refuges that you can add to your Safetymap application.

These refuges establishments aim to welcome and listen to citizens who are victims of harassment or insecurity.

By adding this network to the safetymap application, you have access to all the advanced search features of the application!

• Directions to the nearest open shelter
• Filter establishments by category (bar, restaurant, etc.)

You are a local authorities or an association? Get more information here:

https://www.safetymap.io/project/overview

First, check if you still are following the default project (click on "My Account" -> "Following"

If you don't have follow any project, you must follow the default one :

The safetymap project

If you still don't see any refuges on the map, that means that the default project doesn't support your location.

In this case, you should contact your local authorities to check if any projects are available.